Return & Refund Policy

Thank you for shopping with Frontline Fabrication and Props. We want you to be happy with your order and understand what can and cannot be returned before purchasing.

U.S. Shipping Only

Frontline Fabrication and Props currently ships within the United States only. We do not offer international shipping at this time.

Returns on Standard Items

Standard, non-custom items may be returned within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused

• In its original condition

• Free from damage caused after delivery

• Returned with any included parts or accessories

Customers must contact us before sending any item back. Returns sent without approval may not be accepted.

Custom and Made-to-Order Items

Custom, personalized, modified, or made-to-order items are final sale and cannot be returned or refunded unless the item arrives damaged, defective, or incorrect.

This includes custom 3D prints, modified designs, special color requests, custom sizing, prop pieces, prototypes, and quote-based fabrication work.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the issue.

If the issue is confirmed, we may offer one of the following:

• Replacement

• Repair

• Store credit

• Refund

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part.

Original shipping charges are non-refundable unless the return is due to our mistake.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method. Please allow time for your bank or card provider to process the refund.

Non-Returnable Items

The following items are not eligible for return:

• Custom 3D printed items

• Personalized or modified items

• Made-to-order products

• Quote-based fabrication work

• Used, damaged, or altered items

• Clearance or final sale items

• Digital files or downloadable products

Order Cancellations

Orders may be canceled before production or fulfillment begins.

Once a custom, made-to-order, or printed item has entered production, the order may no longer be eligible for cancellation.

Contact Us

To request a return, cancellation, or refund review, contact us at:

returns@frontlinefabricationandprops.com

Please include your order number, name, reason for the request, and photos if the item arrived damaged, defective, or incorrect.