Shipping Policy

Thank you for shopping with Frontline Fabrication and Props. Please review our shipping policy before placing an order.

U.S. Shipping Only

Frontline Fabrication and Props currently ships within the United States only.

We do not offer international shipping at this time.

Order Processing Times

Processing times vary depending on the type of item ordered.

Standard in-stock items typically ship within 3–5 business days.

Made-to-order items, custom prints, personalized items, modified designs, and quote-based fabrication work may require additional production time before shipping. Estimated production and shipping timelines will be provided when applicable.

Business days are Monday through Friday, excluding holidays.

Custom and Made-to-Order Items

Custom, modified, personalized, and made-to-order items are produced after the order or project request is accepted.

Production time may vary based on design complexity, material availability, print time, finishing requirements, and current order volume.

If there is a significant delay with a custom or made-to-order item, we will contact you with an updated timeline.

Shipping Rates

Shipping rates are calculated at checkout based on the order, destination, package size, package weight, and available carrier options.

Any shipping promotions, free shipping offers, or local pickup options will be shown at checkout if available.

Delivery Estimates

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Once an order has been shipped, delivery times may vary due to carrier delays, weather, holidays, incorrect addresses, or other events outside of our control.

Shipping Confirmation and Tracking

When your order ships, you will receive a shipping confirmation with tracking information if tracking is available for your selected shipping method.

Please allow time for the carrier to update tracking after the label is created.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Frontline Fabrication and Props is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the order.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, Frontline Fabrication and Props is not responsible for carrier delays, lost packages, stolen packages, or delivery issues outside of our control.

If your tracking information shows that your package was delivered but you did not receive it, please check with your local carrier, household members, neighbors, apartment office, mailroom, or delivery location.

We will do our best to assist with available tracking information, but we cannot guarantee replacement or refund for packages marked as delivered by the carrier.

Damaged Packages

Please inspect your order when it arrives.

If your item arrives damaged, contact us within 7 days of delivery with your order number and photos of the packaging and damaged item.

If the damage is confirmed, we may offer a replacement, repair, store credit, or refund depending on the situation.

Shipping Delays

If we are unable to ship your order within the stated or estimated processing time, we will contact you with an update.

For significant delays, you may be given the option to continue waiting or cancel the order for a refund, depending on the order status and whether production has already started.

Contact Us

For questions about shipping, delivery, or tracking, contact us at:

Frontline Fabrication and Props
info@frontlinefabricationandprops.com